Returns, refunds & cancellation

Every order is personalised with your photos and printed only for you, so we can't accept returns for a change of mind. If anything is wrong on our side, we'll make it right.

Damaged, defective or wrong items

If your item arrives damaged, has a printing defect, or isn't what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps). We will reprint and resend it free, or refund you in full if you prefer.

What isn't covered

• Photos that print soft or blurry because the uploaded photo was low resolution, after our on-screen quality warning was shown and accepted.
• Spelling in names or dates, as typed by you.
• Small colour differences between your screen and the print — screens glow, prints reflect light, so colours can look slightly different.

Cancelling an order

You can cancel for a full refund until we start printing it. Once printing has started the order is personalised and can't be cancelled. To cancel, email support@omprint.in or call [+91 XXXXX XXXXX] (Monday–Saturday, 10 am – 7 pm) with your order number.

How refunds are paid

Refunds go back to the original payment method through Razorpay. They are issued within 2 working days of approval and usually reach your account in 5–7 working days, depending on your bank.